The Incompetence of GTT by Rev.Gideon Cecil

Jul 29, 2018 Letters

Dear Editor,

About three weeks ago I discovered my phone had a problem. I was receiving calls but was unable to make a call. Whenever I dialed my phone it had a constant noisy sound.
I called GTT and took a long time to get through because they are always on voice mail.
I am wondering in this day and age on an emergency why they are on voice mail. That’s a long tedious process. I spoke to a representative and she told me they will come to check on my phone in seven to 10 working days. I asked her why so long she said that’s their procedure and hung up.
I came from church about 1 PM the Sunday afternoon seven days after I reported the issue and my daughter told me a man was calling at the gate. It was a GTT technician. He came and checked my phone and told me my phone had a problem he has to change it. I note with interest he gave me a Bill for the phone cost $4,600 with a six-month warranty and told me it will be on my bill when I go to pay. I told him I don’t think it’s a phone problem but a line problem. I discovered I had the same problem after he left. They used to give a replaceable phone for free I now ask the question why this charge of $4,600 and how many poor people like pensioners can afford that cost?
Why couldn’t they charge just $1000 to replace a phone?
A few days later, I encountered another problem I noticed my Internet that is DSL had a problem. It comes on and works for five to ten minutes and it cuts off. I called the 0488 number; that was another voicemail again. I eventually got on to a representative who told me to unplug my modem for 30 minutes while she will look at my account. I followed her instructions and it worked.
It lasted for a week and I noticed I had the same problem with the internet again. I called the 0488 number again and they took me again on the same merry go-round circle. For five days now it is the same problem.
I spoke to a woman and told her that I had applied for the BLAZE since February this year but never got it. She said I was supposed to get it after 40-60 working days and I will get it soon. The internet worked after she walked me through some steps. Sad to say I encountered the same ON AND OFF INTERNET problem up to around 4 PM from morning; a problem they cannot fix for five days.
My wife is doing a research paper and my children are doing their SBAs and this is a real problem because of deadlines. I explained all that to the lady. I made another call about 4:15 and spoke to another representative who told me she can see my report ad she can see from my account that I am DEFINITELY having internet issues but she cannot fix it and now the most ridiculous thing she said that a technician will come to fix my problem in 7-10 working days. I asked her why so long? And she hung up. These people are unprofessional and I now wish to ask Mr.Justin Nedd, GTT’s CEO these questions.
Will I be compensated for failed internet service I paid for in July 2018?
Why are they always on voice mail?
Do I have to send GTT a lawyer’s letter to compensate all my lost time and lost days for internet service I have paid for?
Why is GTT taking 7-10 working days and months to fix basic problems?
Why I cannot get BLAZE I applied for since February 17th 2018?
Why all these long delays and lame excuses to fix an internet and phone problem and I live just five minutes’ drive away from the Beterverwagting GTT office?
In my opinion the government must break this GTT monopoly for GTT to have more competition. They are very incompetent and are very quick to give dead apologies in very nice flowery sophisticated Queens English. In this day and age of technology we have the slowest internet service in the entire Caribbean. I am calling on GTT CEO and the Hon. Cathy Hughes to address these issues I have raised here. How do I pay for internet service for 31 days, when I can barely get for 10 days in a month? May God help us.
Regards,

Rev.Gideon Cecil

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