Latest update October 11th, 2026 10:40 AM
CJIA check-in system restored – Airlines work on backlog
Relatives at home and abroad, whose loved ones were stranded at Cheddi Jagan International Airport (CJIA) for two days, can now breathe a sigh of relief since the Guyana Telephone and Telegraph Company (GTT) was successful in installing a backup system restoring the airlines’ reservation systems.
According to reports, the system went back online sometime around 14:30hrs yesterday and several airlines including Insel Air, Dynamic Airlines and Eastern Airlines were working tirelessly in clearing the backlog of passengers who had to be dispersed to several hotels in Georgetown and along the East Bank of Demerara.
It is still unclear whether all of these passengers have returned home or are still in the country.
However, the several Cub Scouts who were also among the stranded, have returned to their respective countries, a Scout representative said yesterday.
According to reports, several flights were delayed, while some were cancelled after there was a collapse of the Americas II Cable located off the French Caribbean island of Martinique.
The cable which feeds data to SITA – an information technology (IT) company that provides IT and telecommunication services to the air transport industry – had rendered the Automated Airlines Check-in services inoperable, resulting in airlines conducting their check-ins manually – a process that takes hours longer – an Airport Official had explained on Monday last.
Another airline spokesperson had also stated that 90 percent of the cancellations and delays were due to operationalisation issues on the part of the airlines and not the Airport.
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