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CCAC sounds holiday alarm – 461 consumer complaints trigger urgent warning to shoppers
(Kaieteur News) – As the busy holiday season is approaching, the Competition and Consumer Affairs Commission (CCAC) is urging consumers to be vigilant during this time as it reported that they have received 461 complaints for the year so far.
In a statement, the Commission in an effort to reduce the spike in consumer complaints, they take the opportunity to remind consumers to ensure that they receive value for every dollar spent by ensuring that they assert their rights in line with the Consumer Affairs Act (CAA) No.13 of 2011.
CCAC noted that suppliers are also reminded to comply with and adhere to the CAA.
The Commission recommended that consumers create a list and research products/services before making a final purchase decision, noting that all contracts/agreements should be thoroughly read and understood before signing.
“Consumers are also urged to demand a receipt for all purchases. Receipts serve as sufficient legal proof of purchase to facilitate returns, refunds, or exchanges. All items should be inspected before final purchase, and written warranties of at least 6 months should be requested,” CCAC explained.
They added too that the return of non-defective goods must be done within seven days of purchase. Consumers must be aware that the goods should be in the original package, unused, and not tampered with.
In this instance, a supplier can charge up to a 10% restocking fee in keeping with the Law, the statement said.
Notably, CCAC warned that suppliers should refrain from displaying the “No Refund” signs or refuse to offer refunds, returns, or exchanges as guided by the conditions under the Consumer Affairs Act.
“For the period January 2025 to date, the Commission has received 461 complaints valued at G$471,290,072. The value of G$333,969,282 has been resolved, with the remainder currently being pursued,” the Commission stated.
Meanwhile, consumers are encouraged to call the Commission at telephone number (592) 219-4410/3 or WhatsApp at 625-0557 for inquiries. Also they can easily file complaints online at ccac.gov.gy.
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