Linden Chamber hosts Customer Services Seminar

Oct 27, 2016 News

The Linden Chamber of Commerce, Industry and Development in collaboration with Professional Development Enterprise embarked on an informative training programme for businesses in Linden on Saturday.

Participants at the seminar.

The venue was the Egbert Benjamin Exhibition and Conference Centre. According to Administrative Assistant of the Linden Chamber, Maureen Muss, the primary objective of the structured programme is to affirm some mandatory customer care and customer service protocols.
“It is aimed to develop and sensitise emerging business owners and employees as well as long standing businesses with the ability to oversee and execute excellent customer service to patrons.”
The seminar focused on receiving clients, telephone etiquette, basic human interaction and technical skills, and how to provide exceptional customer service.
Facilitator, Rawle Dundas, said that it was a pleasure facilitating the seminar because he realizes that people make a difference. He quoted the six techniques to building customer rapport as: Do an attitude check; Immediate customer recognition; Make the greeting warm and sincere; Handshakes are optional; Avoid asking ‘How may I help you?’ and Understand your customer.
Dundas also gave detailed tips on telephone usage. He told the participants that customer service is their responsibility.
One participant said that he is grateful for the opportunity to attend such a seminar. “I have learnt a lot of things and I will apply them to my work place and I know I will make a difference in my place of work. I will make people want to come.”
The participants consisted mainly of youths and were drawn from The Regional Democratic Council, Mayor and Town Council, the Guyana Police Force, Linden Utility Services Cooperative Society Limited, Linden Electricity Corporation Inc. and other small businesses in and around Linden.

Discover more from Kaieteur News

Subscribe to get the latest posts sent to your email.

Latest News