Customer Service in Guyana Does Come With Attitude

Jul 30, 2025 Dem Boys Seh, Features / Columnists

Kaieteur News – Dem boys seh in Guyana, when you walk in a store, yuh don’t get customer service—yuh get customer stress.

One man walk in a hardware store and ask de girl behind de counter, “Good morning, y’all get roofing sheets?” She watch he like he just ask if she got a kidney to spare. “Wha you see pon de shelf?” she snap. Dem boys seh he look and only see attitude—no zinc, just pure brass.

Dem boys seh de customer always right—unless de cashier decide you wrong. One lady ask for a receipt and de cashier roll she eye so hard, de girl next to she seh, “Ow gyal, yuh going blind or just vex?” Dem boys seh in Guyana, asking for a receipt is like begging for a miracle. One time a man ask, de cashier seh, “We ain’t got time fuh that. Yuh want it or not?”

Dem boys seh when you call customer service phone number, is either nobody answer, or somebody answer and treat yuh like yuh disturbin’ dem nap. One man call a big company to ask why his internet gone. De man who answer seh, “It got to be something wrong.” De man seh, “Obviously, but wah y’all doing bout it?” De man seh, “We monitoring it.” Dem boys seh that is fancy word fuh “We watching it not wuk.”

But is not just private business. Go in any gov’t office—ow sorry, dem boys promise no politics—but lemme just seh, one lil clerk behind de counter does move slower than molasses in January. You go in at 8 o’clock, you might come out 2 p.m. wid just a form in yuh hand. And don’t ask a question. De answer is usually, “Wait yuh turn,” even if nobody else deh deh.

Dem boys seh de only place you getting fast service in Guyana is when you owe money. Soon as you miss a payment, dem people does find you quick-quick—like dem got GPS pon you. Dem boys seh if de phone company did put that same energy in fixing signal as they put in cutting service, we woulda be like Dubai.

But dem boys got hope. One lil shop in de village start saying “Good morning” and giving bag without you asking. De whole village talkin like is a miracle. One man seh, “This feel like foreign!” Dem boys seh if we get more people smiling and less people suckin’ dem teeth, Guyana gon raise up not just gold and oil, but standards too.

Till then, prepare fuh de eye-roll, de steups, and maybe if yuh lucky—a “Thank you.” But don’t hold yuh breath.

Talk half, leff half

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attitude, Customer Care, customer service, Dem Boys Seh

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