GTT helping Fire Service track prank callers

Apr 03, 2022 News

Kaieteur News – GTT has collaborated with the Guyana Fire Service (GFS) to modernise its calling and reporting infrastructure through the donation of four phones equipped with caller ID and recorders.

Business Solutions Sales Lead, Vishwanath Ishwardin (left) handing over one of the phones to Fire Chief (ag) Gregory Wickham

Revealing that the GTT Business Solutions team is committed to a continued partnership with the Fire Service, Sales Lead of GTT Business Solutions, Vishwanath Ishwardin, in a release noted that in addition to the phones, GTT will also be providing a monthly report of all inbound calls to the 912 line to help track prank callers.
It was noted that it is unlawful to perform a prank call to an emergency service, a practice that has increased in the past few years and hampers the GFS’ ability to effectively perform its duties.
“GTT Business Solutions is elated to provide this solution to the Fire Service and by extension, all in Guyana, bolstering our commitment to the customer to strengthen the community,” Ishwardin explained.
Stemming from a commitment made during a meeting in February last, this initiative will improve the capacity of the Fire Service to provide timely responses to fire reports. According to Fire Chief (ag), Gregory Wickham, the phones will allow the Service to see a reduction in the prank calls being made to the Fire Service through the Caller ID capturing and conversation recording functionalities.
“I am grateful for this seasoned partnership and look forward to more support from the GTT team to help improve our work and operations. These phones will make the Service more efficient,” the acting Fire Chief added.

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