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GTT responds to Mr. Ivin Ramlall
Dear Editor,
I write to respond to letter to the editor by customer Ivin Ramlall. Firstly, I apologise to this customer for the inconvenience caused – we understand that in this technological era, access to communication services is no longer a luxury, but a necessity.
Mr. Ramlall reported the issue on February 24, 2022 and even before this letter was published, work commenced to restore his service on March 2, 2022 – We contacted him today (March 3, 2022) and he confirmed that all is well.
Pivoting GTT to become a 21st century customer centric organisation means that we reliably connect the customer and we will continue to fulfill this promise.
We take this time to encourage customers to report any fault by calling our toll free number 0488 or chatting with us at gtt.co.gy.
Kind Regards,
Jasmin Harris
PR & Corporate Communications Manager
GTT
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