GWI to commence countrywide disconnection for Christmas

Nov 28, 2021 News

Kaieteur News – The Guyana Water Incorporated, by way of a release, announced on Friday that it will be recommencing its countrywide disconnection campaign in time for the holiday season.
The campaign, dubbed ‘Let it Flow and Keep the Glow’, is targeting customers with outstanding balances as well as current charges.

GWI

To avoid disconnection, customers are urged to settle all payments at any GWI Office or authorised payment agency countrywide (these include SurePay, MMG, Bill Express, Post Offices, Scotiabank, Republic Bank, GBTI and Citizens Bank). Once disconnected, GWI noted that it “cannot guarantee reconnection within seven working days.”
To accommodate customers, GWI noted that it has extended its opening hours beyond weekdays and therefore will be opened to facilitate payments on December 4, 11 and 18 from 9:00hrs – 14:00hrs.
According to GWI, it has recorded a significant increase in its water production and usage since the start of the COVID-19 pandemic. This, it added, has resulted in a much higher production cost. Revenues however, have not been consistent with this increased consumption.
As a result, the utility noted that it is forced to roll out its disconnection campaign with the aim of recovering its operational cost.
The ‘Let it Flow and Keep the Glow’ disconnection campaign is expected to run from December 1 to 30.
Customers can query their account balances by contacting GWI’s Customer Call Centre on 227-8701, WhatsApp 620-1667 or their local GWI office.

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