Latest update October 20th, 2026 11:34 AM
PUC urges Guyanese to demand better utility services
…says consumers must document complaints
(Kaieteur News) – The Public Utilities Commission (PUC) is urging consumers to be more vigilant about the quality of electricity, telecommunications and water and sewerage services they receive, while ensuring that complaints are properly documented and first reported to service providers.
The call came during a consumer awareness session conducted by the Commission with teachers of Brickdam Secondary School on September 9, as part of its ongoing public education programme.
According to the PUC, the engagement focused on “strengthening consumers’ understanding of the role of the Commission” in regulating the three major utility sectors, as well as informing consumers of the avenues available when they encounter problems with services provided.
The session also gave teachers an opportunity to raise concerns about the services they receive from utility providers.
The Commission said it intends to document and assess the concerns raised during its awareness exercises and, where necessary, engage the relevant service providers.
It added that it will monitor providers’ responses and measures taken to improve “service reliability and voltage performance.”
The PUC stressed that consumers should not immediately bypass service providers when problems arise.
“Discussions highlighted the importance of first reporting concerns promptly to service providers and knowing the appropriate steps to take when a service issue arises,” the Commission stated.
Consumers were also encouraged to keep evidence of their complaints, including bills, receipts, complaint reference numbers and correspondence with service providers.
The PUC explained that where a matter remains unresolved after the consumer has engaged the service provider, the Commission may then be approached “for guidance and assistance.”
The Commission said the awareness session also underscored the importance of consumers knowing when to seek its intervention when their concerns remain unresolved.
The PUC is placing particular emphasis on teachers because of their influence beyond the classroom.
“The Commission recognises teachers as influential members of their communities,” the release stated. “By equipping educators with consumer information, the PUC aims to extend awareness beyond the immediate participants to students and the wider community.”
The Brickdam Secondary School engagement forms part of the Commission’s broader effort to take consumer education into communities, listen directly to consumers’ experiences and use those experiences to strengthen regulatory oversight.
The PUC said it remains committed to expanding consumer awareness throughout Guyana and empowering consumers with the knowledge needed to make informed decisions, identify service problems and seek appropriate assistance.
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