GTT’s lousy service had pensioners waiting for hours to pay their phone bills

Sep 06, 2018 Letters

Dear Editor,
I have seen, with distress, the daily deterioration of the standards at GTT.
This was glaringly evident, yesterday, when I went to GTT’s Water Street (Fogarty’s) location to pay my phone bill. I stood, with several frustrated customers, for hours, waiting to pay my bill in a line that was not budging.
It was distressing to see several pensioners also sitting for hours and not being served.
And why was this happening? This was happening because, for some reason, there was only ONE cashier at the counter to deal with customers who were paying their phone and internet bills. Meanwhile, the section where phones were being sold was fully staffed.
Some of us, including me, attempted to locate the manager, only to be told, nonchalantly, that she was not available.
It was only after some frustrated customers began to raise their voices that another cashier was sent to assist. I had arrived at the location just after 11.00 a.m. and left after 2.00 p.m. Some were there even earlier.
With ‘service’ like this, it’s no wonder that many Guyanese are praying that GTT’s monopoly comes to a speedy end.
A very angry Consumer

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