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GTT is taking advantage of its monopoly
DEAR EDITOR,
This letter serves to voice my disapproval of the poor service and customer relations GTT offers. Also to highlight the great inconvenience it is causing to my business needs.
We have applied for a transfer of a landline from one address to another within the same area, only a few lots away. It is important to note at this time, there is a business located at the new address and the intended transferred line is meant to be one of our business contact numbers and also the source of our internet needs. This application was made in late September of 2017. In October 2017, another application was made by a tenant residing at the new address to have a new landline installed.
After continuously and tiringly calling and visiting GTT for assistance with both landlines, a technician finally came about 3 months after both requests were made. To my dismay, the technician promptly stated when asked about both lines, he was only there to complete the new installation.
We have been hearing of GTT’s massive backlog for the entire four months of calling their customer care team. They promised us the service would be installed for sure by the end of 2017. It is now the end of January 2018!
We have been extremely patient with this company in understanding that some things are uncontrollable. Even to the point of activating monthly GTT prepaid plans for a mobile device to use as a hotspot. However, I fail to comprehend what order they are working with. Do they place their hand in a bag and pull out customers’ names in deciding whose service to assist with first? Or is it such a great inconvenience for GTT to assist with a landline transfer?
I am pleading with the authorities at GTT to please install my service ASAP. Instead of parading around with new ‘Blaze’ internet and this and that, GTT should try and sort out problems like these which affect masses of Guyanese. I hope better comes when GTT’s monopoly is done and dusted. All Guyanese deserve better for the money we pay for GTT’s service.
R. Ramkhelawan
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