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Digicel gave me back my Megabytes
Dear Editor,
With reference to a letter written by yours truly entitled “Digicel needs to stop exploiting its customers,” which was printed in your newspaper’s letter column on June 10, 2015, I wish to state that Digicel has rebated me with my megabytes.
Additionally, I was provided with credits due to the frustration experienced during the period. I am most grateful that Digicel would have recognized their error and has vouched to revisit the service and make the necessary changes as it sees fit. I must also mention that Digicel’s customer care unit had been very courteous to me during the period.
Notwithstanding the above, I have recognized that no matter how excellent your service as a company may be, hiccups are expected but the manner in which you deal with the hiccups will define your company.
Digicel has dealt with my issue very professionally and courteously of course after it was published in your newspaper. Let us continue to support the bigger better network.
Ganesh Mahipaul
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