UG Needs to Improve Its people skills

Apr 07, 2013 Letters

Dear Editor,
As a child, I had many dreams. One of these dreams was that I would someday pursue studies at the University of Guyana. When this dream finally came true several months ago, I was elated. However, this elation did not last long. I quickly discovered that insensitivity and impoliteness seemed to have taken residence in the human-like forms that occupy the various offices at the Turkeyen Campus.
Whether one is seeking assistance from the Admissions Department, Examinations Department, Loan Department or Bursary, one is bound to have an unpleasant experience. Students are often hesitant to approach the arrogant personalities who wear cold stares on their solemn faces and pretend to be there to offer assistance. These employees also seem to be in a perpetual state of “go slow”, for they almost never get things done promptly. It is unfortunate that these employees do not seem to understand that they are obligated to provide quality service since we (the students) are paying for it. Someone needs to inform them of this fact since they seem to lack the intelligence to figure this out themselves.
Unfortunately, the display of insensitivity and impoliteness does not end in the offices on campus. Recently, these despicable behaviours were demonstrated in the classrooms during an examination. For the Use of English test that hundreds of us wrote in March, we were supervised by forms bearing the semblance of humans. Most of them displayed unprofessional conduct, shouting at students, humiliating them and refusing to give additional writing paper when requests were made. Even lecturers who tried to put us at ease were insulted by these invigilators who seem not to be aware that examinations can be nerve-wracking experiences for many students, and that behaving like pigs would only make the situation worse. To add to this unfortunate situation, the person whom I later learned is in charge of the course behaved as unprofessionally as the invigilators. How can a university professing to be improving the knowledge and skills of students hire people who lack the knowledge and skills to function in an academic environment?
I can only pray, like many other students, that something is done very soon to address the appalling attitudes of these human impersonators.
Disillusioned Student

Discover more from Kaieteur News

Subscribe to get the latest posts sent to your email.

Latest News