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Several services affected as GT&T upgrades system

Mar 19, 2013 News

– disruptions slated to end today

Even as the Guyana Telephone and Telegraph (GT&T) company seeks to upgrade its billing system, a number of its services have been affected.
A GT&T customer relations staffer yesterday confirmed that among the services that have been affected as a result of the process are the Blackberry, other cellular phones, C-point and landlines. There have also been reports of persons being unable to add credit to their cellular phones using cards and customers have also reported that they have been unable to check their credit balance.
However, the phone company staffer did inform that the interference experienced by customers over the past few days is expected to end today.
In a statement issued on Friday, the telephone company revealed plans to introduce a new billing and customer management system which will facilitate, among other things, the delivery of exceptional customer service and improved operational efficiency. The upgrade will also see GT&T offering innovative pricing and promotions across all services.
It was, however, anticipated that the upgrade would have taken effect from yesterday as all of its business offices were closed on Saturday last to facilitate the company’s migration to the new system.
In its statement the phone company appealed to customers “for your patience and support as we continue to upgrade our system to offer a better service.” It would “seek to ensure there is as little disruption as possible during this transitory stage and sincerely regrets any inconvenience that may occur in the initial phase.”
With the new system in place, customers will see changes in the appearance and layout of receipts and monthly bills. Additionally landline customers would observe that calls to mobile and international numbers are controlled by their current credit limit and are therefore encouraged to review their current limits.
When using landline cards to make local calls, the Guyana country code 592 must be entered along with the seven-digit telephone number and according to GT&T “all customer queries and feedback should be directed to the staff in our Business Offices or our Call Centre via 0488.”

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