Latest update March 13th, 2026 12:35 AM
CCAC probed $509.6M in disputed transactions last year
– recovered $156M for consumers so far in crack down on non-compliant businesses
Kaieteur News – More Guyanese are pushing back and the numbers prove it. Between January and December 2025, 506 consumers filed formal complaints with the Competition and Consumer Affairs Commission (CCAC), involving a staggering G$509.6 million in disputed transactions.
The surge, a 5% increase over 2024, is being credited to sustained public awareness campaigns urging consumers to assert their rights, while warning suppliers that non-compliance with the Consumer Affairs Act No. 13 of 2011 will no longer be quietly tolerated.
In a press release on Monday the commission said it resolved 428 or 85% of the complaints and secured redress valued at G$156,552,871. The remaining cases are in the process of being resolved. A total of 1,331 business inspections were done across all administrative regions of Guyana. Of the initial inspections conducted, 176 or 13% businesses were deemed compliant while 411 were found to be non-compliant.
Following the continuous process of re-inspections, the CCAC assisted 378 of those defiant businesses to attain compliance, while 366 of them remain non-compliant, the press release added.
There is a continuous process of re-inspections and public awareness to ensure that there is improvement in business compliance. The Commission issued 259 compliance certificates to businesses in all the administrative regions. Additionally, 75 compliance certificates were renewed in Regions 2, 4, 6, 7, 9 and 10.
- The auto, electronics, and construction industries dominated the list of complaints, with the auto industry accounting for the highest value of complaints, G$312,713,686.
“It must be noted that the CCAC brought its first-ever criminal complaint to the Magistrate’s Court against a supplier. The complaint resulted in the consumer securing redress through settlement. This follows the success of the civil litigation matters the CCAC engaged in at the High Court in previous years, which also resulted in consumers obtaining redress by way of a court order and settlement,” the release noted.
However, it will continue to heighten its enforcement measures as is necessary. For the year 2025, the CCAC received one complaint under the Competition and Fair Trading Act Cap. 90:07. Consumers can easily file complaints online at ccac.gov.gy. Consumers are encouraged to call the CCAC at 219-4410/3 or WhatsApp at 592 625-0557 for inquiries.
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- businesses, Competition and Consumer, complaints, January and December 2025, More Guyanese, transactions
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