GTT is needed urgently in Agriculture Road

Jan 31, 2019 Letters

DEAR EDITOR,

Last year I made several complaints to GTT about problems with my phone and poor internet service where I live in Agriculture Road. The first problem I had was with my phone that works on and off – sometimes I would call and won’t hear the person on the other end of the line and when a person called I won’t hear them.
Their technicians came and the first thing they told me was the phone is not good. I purchased a new phone from them for $4,600 – that service used to be free. I told their technicians it’s a line problem from the post and not the phone. They left.
A few days after, I called them again. They came back after ten days and tried to rewire a box on the house but could not solve the problem. They went away and came again about three weeks after and decided to rewire my house. I then purchased another phone for my downstairs, because we have a two-way phone system.
The phone worked, but I discovered I was encountering the same ”on and off problem” and the internet service they provide cannot cost a thousand dollars. I am not the only customer living here with phone and internet problems. Most times the internet is connected but it’s not working.
I decided to visit the back of the road – going down to NAREI stock farm opposite Komal Scheme. To my amazement all the GTT phone lines from the fat, black cables to the fine, black service lines touching the ground are connected to a makeshift broken GPL post strapped to a next post.
Editor, these and other lines are literally touching the ground, connected to a GPL post that can pose danger to the public and kids if current runs through those lines – many innocent lives can be lost.
What infuriates me is GTT workers are going down to the back of this road actually every week. I wonder if they are blind. All they have to do is plant three posts and run these wires at the top of them – a job that would only take about 3-4 hours – but they turn a blind eye to it, and we the customers have to pay phone bills and internet bills for a service we are not having.
This is Agriculture Road – cows, horses, sheep, goats, trucks traverse where those lines are on the ground; they burst these lines all the time and GTT technicians are on this road weekly but cannot fix this basic problem. I wonder why are they running their lines on GPL posts; two of their technicians were already electrocuted, yet they are making the same mistakes again and again
GTT has many new slogans about Blaze internet, but that has blazed out ages ago.
They claim they’re getting better all the time but it’s worse all the time. In my opinion the current GTT administration are just wasting our time. The customer service is always on voicemail. When I call, it can take days to get to them. Why voicemail for emergencies?
I have travelled to many countries and I have never see phone lines run on the ground – only in Guyana, this lackadaisical and incompetent work can happen. I also note with interest that many GPL posts are extremely rotten and twisted, but GPL workers just leave them. It’s time they move away from these ”wallaba” posts and run metal posts with a concrete foundation.
In this modern era, GPL and GTT make us look like we are yet evolving from the ancient world with the sloppy jobs they are performing. I am calling on the CEO of GTT to come into Agriculture Road to see the incompetent work his technicians are doing. GPL linesmen also need to come and remove their tangled-up lines on their posts before innocent people get killed.
Since last year the 17th February I applied for the Blaze internet service it’s almost a year now and I am not given that service. These lines were run long before other villages and we are left behind for this service here in Agriculture Road. I was informed that the Blaze price already increased by $3000 a month and it will increase more – by the time we get it here it will be about $20,000 a month.
I wrote before and I will mention it again, the not so competent have risen to power -after 50 years of Independence we still have daily blackouts, poor phone and internet service, and a dirty, unreliable supply of drinking water for just a few hours a day. Guyana really needs a change; even God himself would run from Guyana.

Regards,
Rev. Dr. Gideon Cecil

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