This lack of customer service from GTT is utterly disrespectful

Jul 12, 2018 Letters

DEAR EDITOR,
Allow me some space in your newspaper to vent my frustration with GTT. It has been over a month since my landline service was disrupted because the telephone pole upon which the GTT cables were mounted, fell. Numerous calls to GTT to remove the cables from the road proved futile.
Three weeks later, my frustration turned into desperation and I made a complaint to the Public Utilities Commission seeking recourse. Within three days the cables were removed, however my landline service was not restored.
Daily calls to GTT’s customer service have proved fruitless, since the only person who can assist me in getting my service restored is the mythical fault supervisor, who as it seems is never available/in office to take my call.
As a paying consumer, I find this lack of customer service from GTT utterly disrespectful. More needs to be done for customers and I fully support the Honourable Minister Mrs. Cathy Hughes’ call for the liberalisation of telecommunications in Guyana. Guyanese deserve better!
Regards,
Frustrated Customer

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