Guyana can access regional hotline for defective products

Mar 16, 2018 News

Guyanese will now be introduced to the CARICOM Rapid Alert system for the Exchange of Information on Dangerous (non-food) Consumer Goods (CARREX) where members of the public can report any damage or defective goods that may enter Guyana that is dangerous or injurious the health and wellbeing of the population.
With the introduction of CARREX, Guyanese will no longer have to go into the Consumer Affairs Commission to officially launch a complaint.
CARREX is an online portal where consumers can make an official complaint through the portal if a certain products enter the country. The system provides consumer with the possibility to report to the authorities about problems they may experience as a consumer when purchasing and using products that prove to be dangerous to their health or safety.
The portal is linked throughout the Caribbean and is being manned by the Caricom Secretariat.
“The information when being entered into the portal can now be used to conduct investigations,” said Kushana Archer, member of the Competition and Consumer Affairs Commission (CCAC).
When the information is entered into the portal, the Guyanese investigative body at the CCAC will then thoroughly investigate the matter and take the necessary action.
Based on the pronouncement of the investigation, a notification would be sent to CARICOM with course of action to be taken by Guyana.
Other CARICOM countries would also be notified by means of the CARREX portal giving full details of the item(s) that poses a risk to consumers.

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