GWI at Fryish; conspiracy or incompetence?

Dec 14, 2016 Letters

Dear Editor,
I am writing to bring to light something that is very unacceptable and occurring within the offices of GWI located at Fyrish, Corentyne. I believe a proper investigation done at the GWI Office in Fyrish, Corentyne will turn up an extremely disturbing and sinister process being conducted on the customers of that company. The office under the guise of an incompetent accounting system, is plainly robbing customers by having them pay for the same water bill multiple times. More troubling is that these acts are perpetrated on the elderly, poorly educated and most times, already economically poor sections of society.
The process runs like this; upon turning up to pay your bill, GWI will call an exorbitant amount for you to pay, usually word of mouth and not in writing. If you are not up to speed with the rates charged for water and not carefully monitoring your payment history (with copies of your receipts), you have no defense against being over charged and will end up paying the amount GWI calls or face termination of this necessary utility. However, if you have been keeping copies of your bills and you counter the GWI’s amount with proof of payment from your receipts, GWI then magically finds your payments in the computer and your bill amount is reduced. I cannot believe that GWI’s accounting system is so volatile and haphazard that your bill can see-saw thousands of dollars in a couple minutes.
This practice is systematic and has been taking place for years at this location. A survey among customers paying their bills at that office will reveal the same complaints listed here. If there is not a deliberate conspiratorial activity behind this then there is terrible incompetency and either way must be rooted out. This kind of victimization of poor people must be investigated; I can think of no other place more suited for an audit than that office.
Yogistra Anderson

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