Today, the Timehri airport may have protest

Jul 31, 2016 Letters

Dear Editor,
On July 31 (today), 2016, there will be more than 100 angry passengers at CJIA on Eastern Airline flight from Guyana to Miami. Because Eastern changed its departure times three times, many of the passengers will missed connecting flights and will have to pay for new reservations out of their own pockets because Eastern doesn’t pay compensation for missed flights.
Editor, I’m expecting showdown at the airport between the passengers and Eastern. I hope the media will be there to cover the story, and the police will be there in case things get out of control.
I am hoping that the passengers will not do like the Chinese passengers who took to the Pudong Airport runway and prevented an international flight from entering the terminal, proving that hell hath no fury like a pissed-off Chinese passenger with a healthy sense of entitlement.
The passengers had been stranded at Pudong the night before after their flight from Shenzhen to Nanjing was diverted because of poor weather. According to Shanghai Daily, Shenzhen Airlines agreed to put the passengers up in a hotel and rearrange flights to either Nanjing or Harbin for the next day.
Around twenty of the 40 passengers booked on the new flight to Nanjing refused to board, however, instead demanding the company compensate them for the delay. When no one responded, they took to the tarmac. “Since no one was coming up to solve our problem, we decided to rush to the runway,” said one of the passengers on his Weibo account.
The move prevented an incoming Etihad Airways flight arriving from the United Arab Emirates from entering the terminal, airport officials said. The airline later agreed to compensate the passengers 1,000 RMB each, but for the angry passengers, that payment could be too little, too late.
Editor, I am scheduled to leave on the said flight to Miami. So I call a supervisor, Mr. Persuad, (who is Guyanese) of Eastern’s Miami office to inquire about the company plans for passengers who will miss connecting flights. But he was not sympathetic to the passengers’ plight. Rather, he was rude and disrespectful, which is why I decided to write this letter. As Americans we expect a higher standard of customer service when dealing with a senior member of a company. Mr. Persaud needs to be taught better customer service.
Therefore, Editor, I am suggesting that no one should travel with Eastern and the Guyana government should bring back Delta Airline, which is the best airline that we’ve ever had in the country.
Anthony Pantlitz

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