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NIS apologises
DEAR EDITOR,
Kaieteur News dated June 24, 2015 published a letter captioned “There is urgent need for immediate change at NIS”.
The National Insurance Scheme has read with great concern the experiences of the writer and wishes to apologise to the writer as well as the employer involved, for the inconvenience caused.
It must be noted that members of staff are usually exposed to regular Customer service training which is geared to improve the quality of service provided to members of the public.
Additionally, Management wishes to state that the scheme has great respect for all employers and wants to assure the writer that the complaints are being investigated and the necessary corrective measures will be put in place to minimize the time spent for transacting business at NIS.
Public Relations Unit
National Insurance Scheme
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