Latest update June 25th, 2026 9:38 AM
There is urgent need for immediate change at NIS
Dear Editor,
I wish to call on the President, Mr. David Granger, to immediately review and revamp the entire National Insurance Scheme.
Every month I personally go there, at the Camp Street location, to pay my contributions dutifully. However when I get there at about 8:00 am I first have to get a number and take a seat. But when I check the number I pull and the lighted one, the two never correspond, it is either way below what is posted or way above, only to soon learn that one guy at the door tells you to take a number but the counter clerk is not working with that.
I would sit there for about half of an hour if it is me alone and much more time if other persons are In front of me. All this said and done, I have to go to my work also. All, the while I sit there no one would look at you, call any number, but just bury their heads in whatever they are doing, walk around, go to the water dispenser for water, go make coffee or tea, go purchase it seems like egg ball, channa etc then return and distribute, chat about the night before etc., all this during their work time, a number of persons waiting to get their business done to get back to their jobs.
Whenever it pleases them they start calling numbers at the counter; they then collect your forms and tell you to go sit far north. When you go there and sit you wait even longer. The two cashiers there always have their faces as if they are pained, unpleasant and as if they shouldn’t have been at work.
They would similarly take time to chat, drink whatever they are drinking, walk about and then start at snail pace, again with their unpleasant faces calling now a long line of people, not to mention that when you sit there one cannot hear at all whose name is being called from behind this glass cage, again because it as if they don’t even want to speak or cannot get their voices out. All this time and yet none of them would say a pleasant good morning.
It seem to me that that place is a breakfast parlor, to meet and chat and not do the work they are paid to do. They fail to realise that it is my contribution, among the thousands that allow them to first get a job and be paid.
Apart from that, the two offices Camp Street and Brickdam never have their systems in sync. When you go to do business at one of these, the staff would tell you to go to the other, and the other tells you to go back to the other and so they have you back and forth.
They have absolutely no regard and respect for anyone or anyone’s time, not professionals or the ordinary man. I recommend that they all have frequent customer care sessions and have their breakfast at home before going to work. If that is not heeded, then send them home; they must understand customer care, and the importance of time, be it theirs or others.
S. Samuels
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