Kudos for this manager

Feb 04, 2015 Letters

Dear Editor,
The treatment meted out to me as an old age pensioner at the Anna Regina branch of Republic Bank was far from good and most unsatisfactory. Better needs to be done especially to the elderly.
After discussing the purpose for being there with a male employee, he advised me that I would have to join the line and go to the teller. I complied.
Some 30 odd customers were already in front of me and I had to keep standing. On reaching the teller, it was beyond my understanding why she referred me back to the same section that sent me there. I expressed my disgust to the unbearable pushing around with a request to see the Manager.
It so happened that the Manager was nearby and with her intervention I was not advised to join the line but to have a seat.
The same person from whom the advice was given to join the line could have seen me standing and it would have been only proper for him to indicate to me that I was at the wrong place.
The Manager was very helpful with my business much to my appreciation for her kind action in dealing with the matter.
Baliram Persaud

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