Latest update June 1st, 2026 12:37 AM
NIS is not in the habit of denying persons their benefits
Dear Editor,
Please allow me to respond to Mr. Frank Fyffe’s letter, “No institution worth its salt would relish such relentless castigation”, which appeared in the Tuesday, December 21, 2010 edition of the Kaieteur News.
The National Insurance Scheme (NIS) wishes to inform the writer that his observations and recommendations are noted.
Contrary to the writer’s assumption that NIS is not making any effort to deliver better customer service, please note that every effort is being made in this regard.
It is no secret that our greatest challenge as an organisation is record keeping. Most of the complaints against the Scheme are records related.
The Scheme has admitted to this imperfection, but has put measures in place to rectify this situation.
Some of the systems that were implemented over time include:-
(i) The Data Entry Project to clean the back log
(ii) Issuing of yearly Contribution Statements since 2006.
(iii) Electronic submission of contribution.
(iv) Data cleansing seminars for employers.
(v) Conversion of temporary numbers to permanent numbers.
(vi) Decentralizing of data entry and data verification.
(vii) Forwarding of Contribution Records to prospective pensioners.
(viii) Implementation of a Customer Service Unit at Brickdam, Georgetown and a Customer Help Desk at each local office or Call Centre.
National Insurance Scheme is not in the habit of denying persons their benefits. Operating in such a manner would be going against the Scheme’s mandate.
However, if an error was made or if someone was denied a benefit due to no fault of NIS, payment is always made accordingly.
Delayed benefit payment is not denied benefit payment.
Dianne Lewis Baxter
Publicityand Public Relations Officer
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