GWI’s PRO was sparse with the truth

Aug 07, 2009 Letters

Dear Editor,
I refer to a letter in the Thursday (August 6) edition of Kaieteur New, in which the Public Relations Officer denied that I was billed $18, 000 for one month.
That is exactly what happened and Mr. Aaaron’s bosses should resign once the bill is produced in public because they instructed him to write the letter.
I have no problem with Mr. Aaaron because how could he have refused their instructions. Here is the truth about the one month billing
I paid in advance for 2008. For 2009 until I got that infamous bill, all GWI documents to me in 2009 instructed me not to pay because I got a credit. Then two weeks ago, I got the cost for April 1-May 20 asking me to pay $18, 000. When I went in, the customer service representative told me she had to check my records.
What Mr. Aaron left out was that after I wrote the column complaining about my bill, the said representative came the next day and read the meter with her officials. It was only then that they knew how much I burnt.
She apologised in her office to me for the one-month billing. Then she explained.
According to her, my credits for 2009 turned out to be false since my meter was not being read for 2008. It was when she came after the publication of my column that she made the calculation and she gave me the true reading in her office.
Her explanation was that I owed $18, 000 partly for 2008 and partly for 2009 and that it was a mistake to bill me that $18, 000 for one month. So in the end, what I thought were credits were not.
But GWI kept crediting me. This angle of the story was left out by Mr. Aaron. On the sewage mess, all Georgetowners know that has collapsed because of the incompetence of the Guyana Government. What more can be said about that?
Frederick Kissoon

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