GTT not delivering in North Rupununi despite numerous complaints

Nov 18, 2021 Letters

Dear Editor,

Kaieteur News – I have written multiple times on the issue of GTT’s poor cellphone service in the North Rupununi, but my complaints seem to fall repeatedly on deaf ears. But I will continue to write and hope that eventually some sort of corrective action will be taken.
First, I would have seen in the print media that the CEO of GTT, a few weeks back, paid a visit to Bartica where the residents there made it clear, in no uncertain terms, that the company’s service leaves a lot to be desired. I hope the CEO can visit the North Rupununi as well, so he can also get an earful of what the residents here think of his company’s service. For the benefit of the CEO in case he didn’t know, or needs reminding, I will list briefly the two major problems that consumers face in the North Rupununi.
1. The cell service goes off completely at times and this may be for a period of minutes in some cases, and in others for hours. This has been happening with increasing regularity. I am not sure if it is an issue of aging infrastructure, or poor power supply, but whatever the case these frequent disruptions in service need to be addressed urgently.
2. Rates for data services are equivalent to those in Georgetown. However, while consumers in Georgetown do get value for their money most of the time, consumers in the North Rupununi are being robbed blind. First, the data service is slow, way too slow for the rates being charged. Second, the data service is unreliable and goes on and off repeatedly. This may happen multiple times during the day and these data “blackouts” may vary in duration. This is obviously very inconveniencing and frustrating in this fast-paced, information-driven, modern world.
From the problems highlighted above, it can be clearly seen that GTT, a company which I must reiterate makes hundreds of millions in profit annually and is duty bound to provide equality of service to every single consumer wherever its services are being offered, has some tidying up to do. For too long consumers in the North Rupununi have been suffering from GTT’s poor service. We need some corrective action, and we need it urgently.
Over to you Mr. CEO of GTT for your prompt response and action!

Sincerely,
S. Fredericks

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