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NIS launches additional life certificate service via Whatsapp

Jan 16, 2021 Letters

DEAR EDITOR,

The National Insurance is a Social Security organization that is committed to excellence. The Scheme constantly reviews the services provided to ensure that the highest quality is given.
Service, especially to our pensioners, is of outmost priority since NIS values the contributions of our Senior Citizens. Serving the growing pension’s population has become a great concern to the Scheme and other stakeholders. This is especially true for our pensioners who reside overseas and sometimes are forced to pay large sums of monies to complete their life certificates.
In keeping with our policy, the NIS has launched an additional service using video calls for the completion of life certificates. This will be done via Whatsapp on a cell phone. The service will require pensioners providing a phone number, an email address and is available to persons living both locally and overseas.
Initially, six Officers have been identified to provide the service from Monday to Thursdays between 8:00hrs to 16:30hrs and 8:00 hrs to 15:30hrs on Fridays. The following cell numbers were assigned to the service.
(i) 592-623-2801
(ii) 592-623-2802
(iii) 592-623-2803
(iv) 592-623-2804
(v) 592-623-2805
(vi) 592-623-2806
This newest service was officially launched yesterday (Friday, January 15, 2021) at the NIS Head Office Brickdam and Winterplace, Georgetown.

Dianne Lewis Baxter
Publicity & Public Relations Officer

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