GTT has failed in its service in more ways than one

Feb 14, 2020 Letters

DEAR EDITOR,

It is with great frustration as a citizen of this country that I type this letter to complain about the “Great” GTT, that Guyanese are systematically forced to use.
I cannot help but notice that there is a petition online and a story in the Kaieteur News of Feb-13-2020, affirming that over 5,400 persons are asking for the liberalisation of the telecommunication sector. Let me opine that this figure is not to be mistaken to be understood that those who make up that number are the only ones concerned with this issue.
GTT has failed in its service in more ways than one. I for one have had many issues with the Company and this is not my first letter of complaint again them, because I am of the strong belief that more can be done for us as Guyanese, and that competition helps to force the hands of corporations to do better in their service to customers.
I do not have MMG, someone sent $800 from their MMG to my phone, it was with the intent that I would have it as credit, but the individual made the mistake and sent it as money to my account.
Let’s say that there is something intrinsic about the MMG application that I am ignorant of, what pains my heart though, is the fact that I received a message from GTT saying:
“MMG REF NO: PP200213.137.A01703. You have successfully received amount 800.0GYD from 6——–. Please visit the nearest MMG Agent to be registered and collect money or Call 0664 for Customer Care”
I then opted to call the Customer Care number provided, and after being placed on hold for many intervals, I was asked the information in the message, which includes Reference Number, who sent the money, the amount, my number and the date. After about 5 minutes of conversation with the customer service representative, I was informed that my grievance would be escalated and my complaint dealt with within the next 24 hrs.
Now the reason the individual tried to send the $800 as credit, is because I wanted it to use. If I provided all that information, why under this sun should I be made to wait for all that time to elapse before I can get that $800? Is this the kind of mundane service that our citizens should face in 2020? Where is the development in telecommunication that we were promised by this company as they changed from GT&T to GTT? What is $800 to this utility company?
Credit is one of the most important things in an emergency, why should I be made to wait for so long? How many security points does this $800 have to pass through before it can be approved or be returned to sender or sent on the path it intended?
In addition, I am apolitical, but I have made observations of many promises that were made to the Citizens of Guyana by the two main political parties in Guyana, as it relates to the telecom sector and the preventative obstructions placed before these companies seeking to bring relief to Guyanese, and it does not speak well for belief in new and other promises made by these parties.
In a country where a simple transaction and correction of a mistake will take a multimillion-dollar company a whole day to rectify – and it has been this way since time immemorial – it begs the question: Where is the Promise?
Totally frustrated GTT customer

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