Republic Bank should compensate customers for time wasted through their faulty service

Dec 01, 2019 Letters

Dear Editor,

As a concerned customer of republic bank it is of my strong opinion that the bank compensates customers adequately for time wasted because of their faulty service. Customers in default cannot give excuses to the bank, and banks are not normally lenient in such instances except maybe for some corporate customers in good standing.
It is only logical that Central Bank seeks some sort of monetary related compensation for customers for time wasted due to Republic Bank’s negligence in service. If a survey is done to determine this cost because of time wasted and resources utilized to be back and forth because of the system backup and faults, it will more than likely be in the millions of dollars. Sorry cannot help at the bank and many customers are turned away daily for miniscule idiocracies by newly trained or inexperienced staff and the bank should not be allowed to only say sorry under such instances. Central Bank is responsible for indemnifying all banks so that such instances do not occur to the cost of consumers. If they have not done such and are not currently doing so then I recommend the Minister of Finance act immediately in the interest of Guyana.
Concerned citizen

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