Case management software among mechanisms used in judicial reform

Jul 10, 2017 News

– Caribbean jurist project

While backlog reduction has been identified as the top priority in judicial reform, a number of mechanisms must also be implemented to aid in the process.
Among these mechanisms is the use for appropriate information and communication technologies (ICT) which is critical to many other reform initiatives that should be undertaken. According to information posted on the Caribbean Jurist Project website, ICT has been identified as a key element in service transformation, enabling new rules, and the case management process.
In keeping with the objective of reducing the backlog and delivering judgments in an efficient and timely manner, many regional judiciaries use the Judicial Enforcement Management System (JEMS) to varying degrees for their IT needs.
JEMS is an integrated case management software that that offers highly customizable, flexible case management, optionally enhanced with technologies such as web interfaces, IVR telephone systems, imaging, and eFiling.
However it was noted that many issues have been identified with this system including the cost of software licenses, support for the product and the inability of the system to address all of the needs.
Yet this component is touted as a regional IT system that can be used by all of the Courts or as many that wish to use it. The component deals primarily with software systems development and, implementation; however hardware and other infrastructure requirements can be sourced where necessary.
The functional requirements of the system depend critically on outputs from other components of the project including performance standards and statistical requirements.
Outside of the systems development, other key subcomponents include training and the development of an organizational structure.
Additionally, Registrars and Chief Justices are expected to sign-off on functional requirement specifications. Court administration staff and judicial officers are required to be intimately involved in development of functional specifications.
According to the information, the ultimate beneficiaries would be users of the court system who can expect more efficient and quality services.”
Other beneficiaries would include court staff, court administrators and judicial officers who would have access to efficient technologies, timely access to quality information both about cases and about performance.

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