Disappointed with GPHC’s Physiotherapy Dept.

Jul 09, 2016 Letters

DEAR EDITOR,
I would like to express my disappointment on operations of the Physiotherapy Department of the Georgetown Public Hospital.
About three months ago I was referred by a doctor from the Outpatient Department to the Physiotherapy Department to receive treatment for my lower back problem — twice weekly from 9.30 am. After receiving my first treatment on Tuesday, April 5, 2016, when I returned on Thursday, April 7, 2016 I was told by an employee there that the treatment is given only on Tuesdays. I was then given an unacceptable excuse.
Thereafter some Tuesdays when I arrived for treatment I was told by the Clerk that the person was not available. Sometimes I got a phone call the day before, not to go to clinic, because the attendant nurse would be elsewhere.
I became annoyed a few weeks ago when I arrived; I was told by the clerk that the nurse was on Annual Leave. I asked the clerk whether arrangements could not be put in place for me to see someone else and she responded in the negative while adding that they do not operate like that, and that I had to await the return of the nurse.
At present I am suffering from severe pains due to lack of treatment and I am just fed up with the entire situation.
Someone with influence needs to look into this matter; something needs to be done within this department.
Ivelaw Watson

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