I am sure that PR at NIS will intervene and settle this

Jul 11, 2015 Letters

DEAR EDITOR,
I sympathize with Sharon Westmaas on the NIS matter (Torture at the hands of Guyana’s National Insurance Scheme staff – KN, July 10, 2015), but at the same time I would defend NIS and any public servant in any matter which falls outside the scope of such individual’s authority.
As a rule, public servants deal with routine matters. Anything that arises and is of an unusual nature would require detailed examination with an attempt to cover all areas before being finalized.
In the situation complained of, it would appear that the request for a statement that ‘Eileen Cox was receiving a pension of $XXX’ is a simple request, but…here is where Sharon Westmaas was somewhat deficient. Full particulars should have accompanied the request. to wit, full name, date of death, copy of death certificate, full name and address of executor(s), purpose of the request, bank account number to which the monthly pension was deposited, date when NIS was informed of the death of the pensioner. In other words, the request should have been accompanied by full details and not left to the public servant to request the same.
When unusual requests are made they should be accompanied with as much detail as possible to make processing easier. The only area in which the public servant was astray was asking for receipts for the funeral expenses, for indeed that has no bearing on the statement that a monthly pension was being paid.
I am sure that now that matter has gone public, the PR person at NIS will intervene and all too soon it will be settled.
Carl Veecock

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