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Substandard items at this electronics store
Dear Editor,
I am writing this letter to relate an unfortunate sequence of events that I experienced subsequent to purchasing a cellphone from a Sheriff Street electronics store. I purchased the phone, termed an “E1”in January 2014, and betweenthen to early in June, I had to return with the phone to the store about three or four times because of various problems I was experiencing with it, from the charging port not working to the touch screen feature malfunctioning. During this period, the problems being experienced by me using the phone resulted in the store exchanging the phone once for another “E1” phone. On June 7th, another touchscreen malfunction caused me to return with the phone to the store, but I was told that the store no longer does exchanges for the E1 phone, because of numerous complaints they have received about the E1 phone. They said that the new policy is now to exchange it for different models, which costs less than the E1 phone and have less features. However, I was told that they didn’t have any of those phones in stock at the moment, but were expecting some to arrive on June 10th.I went into the store on June 10th to enquire if the phones had arrived, only to be told that they had not, and to check back on June 14th, which I did, but was told that the Sol III Sol III Icemobile still had not arrived as yet. On Monday, the 16th of June, nine days after I reported the touchscreen malfunctioning, theSol III Icemobile phones finally arrived. And lo and behold, these seem to be problematic too. It’s a dual sim phone, but the Sim2,is not being read by the phone, so I will have to return that one too to get it exchanged. And this is not an isolated incident. A few people have related similar experiences to me, especially in reference to returning constantly to the store to rectify some problem with the device they would have purchased. The business owes the public who spend their hard earned money and time to invest in their imports much improved products and customer service.
Ian James
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