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Surprised that a sworn affidavit from a Commissioner of Oaths not accepted as proof of identity
Dear Editor,
What an intriguing experience the “poor customer” had with the commercial bank in Regent Street, when he tried to apply for a re-loadable VISA card.
Could it be that the nature of the transaction caused the problem? Or does the chap not hold an account with the bank?
It was rather surprising that “a sworn affidavit from a Commissioner of Oaths” was not accepted as proof of identity. Years ago when I requested (in writing from the UK) that payments from my savings account with a Guyana bank be made to named local recipients, the bank refused to do so unless I submitted a sworn affidavit from a Commissioner of Oaths. The matter was resolved when I objected, and complained in print.
I hope Lenno Craig asked to speak to the General Manager at the time. Perhaps the matter might have been handled differently at the Water Street branch.
Up to a few years ago, in the UK, if one had a relative working at a bank with which one wished to do business – or could mention the name of a member of staff of that bank – that was acceptable for most transactions.
I remember once, in an emergency, when I needed a substantial amount of cash and could not get to the City branch where my savings account was held, I had to approach their local branch to make a withdrawal. The cashier asked me certain questions to establish identity (date of birth, address, when the account was opened, roughly how much money I had in it, etc). Answered correctly, I got the money.
I remember the incident as comical, because the cashier apologised for asking so many questions “because it was a large sum of money”. When I mentioned how much was in the account, his jaw dropped and his eyes stood out on stalks – I had to be rather ‘careful’ with money in those days.
When will commercial banks in Guyana get their act together? At times, their antics could be construed as delaying tactics, for one reason or another.
Geralda Dennison
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