Latest update April 28th, 2026 12:30 AM
Disappointed in Bill Express service
Dear Editor,
I would be grateful if you can publish my letter so that customers paying their bills at Bill Express service in Ketley Street, Charlestown can be aware of their incompetence.
My personal experience began on Saturday 10th December, 2011. I visited the service to pay my phone bill for myself, and my mother, who lives at another address. The disconnection date was on Sunday 11th December, 2011. Surprisingly on Wednesday 14th Dec, 2011 my phone was disconnected.
I took a taxi and went down to GT&T only to be told that my payment was not received from Bill Express.
After showing my receipts from Bill Express, my phone was reconnected the said morning. I then inquired about my mother’s telephone, and that also was disconnected. But I had to produce a receipt in order for them to reconnect her phone.
I then took another taxi to go collect my mother’s bill and then went back to GT&T. Her phone was reconnected after producing her receipt.
When my phone was reconnected, I called Western Union informing them about the problem and requesting them to reimburse me with the taxi fare ($2000), since it was their fault that caused me to use a taxi. All I was told by the supervisor is that her Operations Manager said he was sorry for the inconvenience but cannot honour my request.
Mr. Editor, Bill Express has caused me to lose my money for making two return trips to GT&T because of their incompetence and the poor quality of service they offered to the public. So the next time I go to pay my bills, you bet it won’t be at Bill Express, it’s going to be at GT&T, I hope the general public does the same, as they too , might share the same experience.
F. Khan
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