GTT’s disservice

Sep 09, 2022 Letters

Dear Editor,

When GTT sent my Fibre bill on WhatsApp, I replied that I had no landline services to be billed. Their moron artificial intelligence (AI) did not understand, and I was asked to choose a number or a link. I chose the link and eventually got past another useless GTT step and got through to the chat with a real agent. I was the 14^th in line. Better to wait at home than at GTT offices. The place in the line kept getting shorter while being encouraged to “Hang in there”, so that in an hour, I was 2^nd in line. Then I got a message that no more cases will be taken. I was asked to try again 8 pm to 6 am and offered a case number 3 times. That was the last straw.

My complaint was that the case number I was given 2 weeks ago had failed to resolve the issues, which were that ever since I accepted GTT’s invitation to transfer my landline to fibre months ago, I lost both my landline and fibre line (500 number). I had come through a similar experience 2 weeks ago with a case number but was successful that time in being contacted by an agent with some advice to try connecting differently and report the outcome when they called again. They never called again. That is why I tried again to contact them.

While conversing with the live agent, I was told that I would lose my 500 number and only retain the 226 landline number. This was never revealed to me when I was asked to choose fibre for the landline. GTT is completely unconcerned that I might have advertised that number to be used by associates. They operate like the Banks, which, behaving like the cartel they are some years ago, simply deducted money on a regular basis from accounts they decided were “dormant”, never mind that the account holders, some since they were youths, were never alerted. This persecution is now a normal facet of banking today.

The penultimate straw was that somehow my phone generated a reply, “I will call you back”, to a message I was sent. I can’t afford GTT AI to think for me and send erroneous messages on my behalf. I can also do without the clutter of their promotion text messages with enthusiastic but cryptic promises that seem only designed to get you to talk more or fool the unwary to buy unnecessary credit to bolster GTT immediate cash flow.

The disappointment prior to that was that I lost 9 GB of Data for my cell phone because the one-day rollover promised and delivered by the CEO sometime ago suddenly and without warning stopped at the end of August. GTT gives and GTT takes away … just like the attitudes of the big corporations and governments towards ordinary subjugated citizens, who must depend on the graces and mercies of the overlords to get proper service and treatment. Spare me the “Have a nice day” if you won’t give me the service I pay for.

Alfred Bhulai

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