GTT experience – a standard that should be emulated

May 12, 2022 Letters

Dear Editor,

I am always pleased when there is a positive development to share in the media. It encourages those responsible, sets a baseline for similar or better, and leaves fellow citizens hopeful. It relates to an encounter with the GTT.
There was a technical problem, which was duly reported. Another hitch occurred when a promised resolution did not take place at the expected time. The matter was followed up on, and an arm’s length recommendation was made. It involved a replacement, which had to be ordered online. The issue took a turn downwards, when it was discovered that the replacement enhancement was not available at any of the company’s stores. This created a bind, given needs and engagements. Escalation occurred.
More than one senior officer of the GTT set aside time, and gave attention to the matter at hand. Within an hour, a stopgap arrangement was put in place. It is working well. It is the kind of service, professionalism, and customer care that makes everyone better: human agencies, corporate providers, and citizen-customer. It is the type of thing that all of us expect, like to experience, especially when hurdles are overcome, and the result works smoothly. This is what I have discovered in the past, and on subsequent occasions, gives me great delight to write about in the media. When this becomes the standard across the board, in every segment of this society, nothing would please me more than to pen an encomium (or several) when such is deserving. It doesn’t matter whether it involves companies, political figures, public servants, peers, even those who hold me as an adversary. When the right things are done, then it is only fair that such be presented to register the all-too-few pluses that we experience in this society, and this is from most sources.
Mr. Jamal Delph, Ms. Saskia Green, and Mr. Eshwar Thakurdin all assisted in some way or the other, and immensely. Mr. Ford visited twice, and I extend my gratitude. It is as times like these that there comes the feeling that our business counts, our dollar matters, and that some people take pride in what they do. It is that there has to be a solution, and we will not rest until it is found and done. It is my belief that if that same ‘can do’ attitude and effort is brought to the forefront in other areas of this society, particularly within our utilities, and at our broader public service, then there is no limit with where we can go, what we can do. We can, because I have been privy to observe many Guyanese in more than one foreign society, and functioning in several contexts, go above and beyond, and deliver consistently, as well as pleasingly.
I mention this because if we have it in us to perform like this elsewhere, then it is my position that we can do so here as well. It starts with pride, is powered by effort, and delivered with class. To the people at the GTT, thank you. May this be the standard for all. Since then, the part was located, and there is the expected resolution. May it prevail.

Sincerely,
GHK Lall

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