My neighbour has illegally used my address to set up a GPL meter

Aug 17, 2021 Letters

Dear Editor,

Firstly, let me say that I live on the East Coast of Demerara. One day, I received a bill from the Guyana Power and Light (GPL). The address on the bill was mine, however the name on the bill was not. There is only one building on my land, which is owned and occupied by me. The bill I received was address to a second building on my land but bears my neighbour’s name. My neighbour was without a meter for some time and I am not at liberty to say what the reason for this was.
After receiving the bill, I immediately visited the GPL commercial office on Main Street and spoke to a representative. I was told that a service was applied for by the said individual using my address .The said representative was very reluctant to provide me with details as it relates to what documents this person produced to acquire a meter that is billed to my address. At no point in time did I sign or give permission for a service to be applied for at my address other than my own. I immediately informed the clerk that the process of acquiring the said service was fraudulent and I need my address to be removed from someone else’s account. I was told that first I need to put this into writing and address it to the Customer Services Manager after that an investigation would then have to be conducted, until such time nothing can be done. I submitted a letter with my concerns over one month ago and I’m still waiting for an update from GPL and in the meantime my neighbour continues to enjoy a service that was installed under fraudulent circumstances.

I also spoke to a senior GPL representative who indicated that this is not a strange occurrence .These kind of transactions is a norm at GPL and it involves clerks, supervisors, the person in the field that checks and verifies that the address is correct and the technicians that install the meter. All these persons are part of a network or people who rob the company of revenues owed. I was also told that one of the persons involved (clerk) recently resigned and that she was closely aligned to a supervisor who is known to look the other way once the price is right. I am calling on the CEO/Chairman of GPL to look into this since I’m fearful that this is being swept under the carpet.
Yours truly,
Name provided

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