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Fed up with NIS
DEAR EDITOR,
Kindly permit me a small space to voice the dilemma I find myself in with the National Insurance Scheme. I have submitted a Sickness Benefit Claim to the Scheme in July of this year. I have started calling about three times per week to query on my claim a little over three weeks now and keep getting the same response from the Benefits Section that they sent it through. Mind you, it takes hours to get on to the NIS via telephone and when you finally get through, they have you on hold for ten minutes plus (all my calls to them have been over 10 minutes) before getting an answer that doesn’t make sense at all. My questions to the NIS are: (1) Why don’t they follow people’s claims when they are moved from one Department to another? (2) Why have somebody on hold for so long? Are you hoping they are calling with a cell phone and their credit would finish? And (3) Don’t you people working at the NIS have any pride in the work you’re paid to do? Or is it just about collecting a salary at the end of the month?
Ricardo Persaud
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