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A most unprofessional car rental service
DEAR EDITOR,
It has been just about a week now since my husband and I experienced what I would want to say is racism without remorse. Allow me to expound, my husband and I visited a city car rental agency but prior to our visit, we were desperately in need of a vehicle to use as we are a newly married couple and were seeking to visit my in-laws who live out of town. After desperately trying for hours to acquire a vehicle for our convenience, we decided to try the car rental agency and my husband made the phone call to inquire the rates and so forth. We were told by the male representative that there was a Toyota Allion available and it was agreed then that we would rent same. My husband and I then enthusiastically made our way over, we said to ourselves: FINALLY! Upon our arrival, my husband attempted to open the gate at its entrance but what came next was entirely unforeseen. Even before the fingers on the hands of my husband could’ve TOUCHED the gate, he was yelled at! WHAT YOU WANT? WHO IS YOU? My husband then identified himself as the caller who inquired about the availability of a vehicle and was asked to come in for the Allion. To our surprise as well as to our dismay, we were then told that “somebody just come and collect it.” Needless to say, my husband is an Afro-Guyanese and as a result my husband and I were treated as criminals. As I stood there in silence, my heart broke as I witnessed before my very eyes what by far exceeded unprofessionalism. We were treated with complete disdain and disrespect. My husband and I could’ve also seen there were 3 (three) vehicles on location, including a Toyota Allion but we were not only denied entrance onto the premises but also the use of any of the vehicles clearly available. And for what reason? Am I to believe that because of the colour of my husband’s skin, we’re unworthy of your business? Where is your humanity? Is it safe to then conclude that this car rental service only treat those who aren’t of African descent with dignity and respect? Shame on this gentleman and by extension shame on this car rental service.
Yours truly,
Disappointed
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