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Is GTT doing this intentionally?
DEAR EDITOR,
I’m a resident of Goed Intent village on the West Bank of Demerara. For the last three years I have been using GTT’s broadband internet service without any problem; everything was working well. About a month ago, I began to experience some disruptions on a daily basis, these disruptions would last from fifteen minutes to half of an hour.
One night during one of those disruptions I called GTT’s customer care centre and spoke with a representative. I informed her that I wasn’t getting any internet even after restarting my modem several times. I was put on hold while she checked her system. She then informed me that her system was showing I was not receiving any internet.
When I enquired as to the reason she said she didn’t know but I should expect a technician within three to five days. I was given a reference number. About ten minutes after I finished speaking to her my internet connection came back. This disruption continued daily as I waited for the technician to come. Five days passed and no one came, so I contacted GTT’s customer care again. This time I was told that GTT ran some tests and it was determined that I was receiving internet, so there was no need for the technician to come. But the disruptions still continue.
I was sharing my experience with my colleagues at work and they all said they were experiencing the same issues just before ‘Blaze’ was rolled out in their neighbourhood. Is this something that is being done intentionally so as to push customers to accept ‘Blaze’?
Charles Flavius
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