This mistreatment by GTT is shameful

Sep 12, 2017 Letters

Dear Editor,
I have cause to once again seek recourse through your newspapers in having a simple issue rectified by GTT. I have exhausted every possible and conceivable avenue and unlike Freddie Kissoon, as he wrote in one of his columns a few weeks ago, I simply do not have the connections to call-up a favour from Ms. Parker or Mr. Nedd.
I am a simple, regular lay-person. I have no connections and absolutely no claim to fame. I guess that is why my issue is being left to fall by the wayside…just as before, earlier this year. My landline started freaking out on Saturday August 12, 2017. The line became crossed with what I imagined were a number of different neighbours as I was hearing their conversations…and I figure they would have been hearing mine. So much for privacy! Once this happens, the DSL service invariably goes down.
I gave it a few days and after nothing improved a report was made on August 17, 2017 (Reference # 1948917). I was advised that it will take between 5 -7 working days to fix. 5 -7 working day to fix a line? This wasn’t in the North Pakaraimas or Deep South Rupununi; this was in Agriculture Road, ECD. Anyway, so I waited, and honestly didn’t expect miracles so I didn’t expect to have it fixed by the 5th working day. Indeed, no miracles for me. The 5th working day came and went. But, the 7th working day came and went as well. And the 8th…and the 15th working day and the 21st working day and counting
So, I decided to call the famous number that they have…you know, the number that you call but keep holding for an eternity for a customer service person? But we hold, because we’re told that our call is important to them…so we hold…and hold. Eventually, I was connected to a BRAINIAC. A real live BRAINIAC. After explaining the whole scenario all over again, she said “something wrang wid the line”. Seriously? I didn’t see that one coming. It immediately reminded me of the air crash investigator that declared very boldly after a particularly deadly airplane crash that “something went wrong”. They walk among us. Evolution clearly took a left turn here.
We are now into the second week of school and my son who is now in third-form has no WiFi to do research. What a shame GTT, what a complete and utter disgrace. You people really have absolutely no shame.
I was forced to go and “borrow” somebody’s WiFi closer to Georgetown. They actually have the BLAZE thing that there was this whole hype and excitement about. No Blaze…it was more like a failure to ignite. Agonizingly slow. Definitely no Blaze here. It was like a flare-up of a hemorrhoidal nature! An irritating flare-up! The name is either a marketing gimmick or the marketing people really had no idea what they were actually marketing. So, the wait continues…indefinitely… until someone decides to show up…or not.
Stanton Seepersaud

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