Disappointment with and questions for GTT

Jul 13, 2017 Letters

Dear Editor,

As a subscriber to GTT, I was in the middle of research via my mobile device on the late afternoon of Saturday, July 8, 2017, when all of a sudden I realised that I no longer had internet access which was a total shock. I vividly remember opting for a social plan which was sent via a message from GTT at 1:23pm and it was an unlimited offer for a day plan of 24 hrs which would have expired sometime the day after.

I responded to the plan by dialing “1” and got a confirmation message at 4:05pm.The offer said I had 15 minutes or an hour to respond. After making some enquiries from the operators, I was informed that I hadn’t sufficient funds at the time I took the offer. I fully accept the explanation given but I could never understand GTT sending a confirmation message after I opted for their offer. If indeed anyone who does not have sufficient funds to activate an offer, aren’t they supposed to receive a message saying that you don’t have enough or sufficient funds to access the offer?

I got a confirmation message. I attach a photo image of the social plan offer and the confirmation message I received from GTT. I am not at war with you, GTT but please educate me further. Are your promotion offers a scam?

Trevor Pemberton

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