GT&T – please ‘ do more’ for my mobile data plan

Oct 25, 2015 Letters

Dear Editor,
Permit me to write on my frustration with the services of GTT’s mobile data plan.
For two (2) consecutive days( 22nd – 23rd October 2015), my mobile data plan was disconnected, so yesterday I decided to query the matter, since I only paid for the monthly data plan 1st October 2015 to a cost of $ 2500. Plus in order to support my data plan, I use my home wifi from 4:30 pm in the afternoon to 8:30 am in the morning. When I queried via contact # 8682355 yesterday, I was assisted by a wonderful customer service operator that said, ‘ I have a lot of remaining data allocation, so there must have been a mistake in the suspension of my internet service’ quickly she apologized on behalf on GTT and immediately resolved the issue.
Today, 23rd Oct at 11:05am, I got another message from GTT that said ‘my GTT internet service has been suspended because I have exceeded my service time or data allocation’ knowing that my service time is up to 31st October 2015, and only yesterday I had ‘ a lot of remaining data allocation’ yet my mobile data service was disconnected. I, under assumption thought it was again a mistake, decided to query the issue back, so I called, waited 13 minutes to get a customer service operator, finally reported the issue again only to be told, ‘ I have no data allocation’, so she asked, ‘what I used my plan for’, I said only for email and whtapp and I also mentioned I used my wifi when I get home. I was told the data allocation is finished. She apologize for that and said I will have to re-charge in order to get back my data plan.
This may seem trivial, but I felt cheated despite I find ways to maintain my data allocation for that service time period by: using my wifiand also not using my mobile phone to google, browse facebook, watch videos; I always do those activities on my laptop with my internet connection. Please note, that this is not the first time this issue happened, but if I don’t complain, I maybe faced with this issue over and over in the future. I value my money, and the efforts I make in earning that money in a decent manner in these trying times, therefore as a customer I would only expect value for money, especially from GTT that boost of ‘ do more.’
Jenn Singh

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