Latest update September 15th, 2026 10:00 AM
GT&T – please ‘ do more’ for my mobile data plan
Dear Editor,
Permit me to write on my frustration with the services of GTT’s mobile data plan.
For two (2) consecutive days( 22nd – 23rd October 2015), my mobile data plan was disconnected, so yesterday I decided to query the matter, since I only paid for the monthly data plan 1st October 2015 to a cost of $ 2500. Plus in order to support my data plan, I use my home wifi from 4:30 pm in the afternoon to 8:30 am in the morning. When I queried via contact # 8682355 yesterday, I was assisted by a wonderful customer service operator that said, ‘ I have a lot of remaining data allocation, so there must have been a mistake in the suspension of my internet service’ quickly she apologized on behalf on GTT and immediately resolved the issue.
Today, 23rd Oct at 11:05am, I got another message from GTT that said ‘my GTT internet service has been suspended because I have exceeded my service time or data allocation’ knowing that my service time is up to 31st October 2015, and only yesterday I had ‘ a lot of remaining data allocation’ yet my mobile data service was disconnected. I, under assumption thought it was again a mistake, decided to query the issue back, so I called, waited 13 minutes to get a customer service operator, finally reported the issue again only to be told, ‘ I have no data allocation’, so she asked, ‘what I used my plan for’, I said only for email and whtapp and I also mentioned I used my wifi when I get home. I was told the data allocation is finished. She apologize for that and said I will have to re-charge in order to get back my data plan.
This may seem trivial, but I felt cheated despite I find ways to maintain my data allocation for that service time period by: using my wifiand also not using my mobile phone to google, browse facebook, watch videos; I always do those activities on my laptop with my internet connection. Please note, that this is not the first time this issue happened, but if I don’t complain, I maybe faced with this issue over and over in the future. I value my money, and the efforts I make in earning that money in a decent manner in these trying times, therefore as a customer I would only expect value for money, especially from GTT that boost of ‘ do more.’
Jenn Singh
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