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Locked gates result in estimated light bills
– GPL
Meter readers are being prevented from doing their job as many Guyana Power Light (GPL) personnel are greeted with locked gates, according to the power company.
Officials are encouraging customers to visit its website www.gplinc.com for information on the positioning/relocating of meters to facilitate readings.
GPL is calling on consumers countrywide to make the necessary arrangements to facilitate the monthly reading of their meters by authorised meter readers.
The utility company is therefore reminding customers that meter readers for all served areas should be allowed to do their jobs between 6:00 hrs to 17:00 hrs from Sunday to Sunday, to ensure accuracy of bills.
According to the power company, a significant number of its total post-paid customers’ bills were estimated as a result of the inability of meter readers to gain access to the meters for the purpose of obtaining readings.
This occurred mainly in Regions Three and Four, while villages on the West Bank Demerara had the most estimated bills. GPL noted that the right to access to have GPL’s meters read is provided for by law under the Electricity Sector Reform Act 1999, which was amended in 2010. The law also empowers GPL to disconnect the service if it is unable to read the meter.
“GPL therefore wishes to inform customers that, ‘failure to have your meters read for two consecutive months would result in the disconnection of service’,” the company stated. “In cases where the customer is not at home or the meter is not visible to the meter reader, customers should make special provisions to have their meters read. For further information in this regard, kindly contact GPL’s billing services on telephone number 226-2606. “Customers are urged to ensure a valid GPL’s employee Identification Card (ID) is presented at all times by GPL meter readers. The front side of GPL’s employee’s ID should bear a visible photograph of the person, the name and designation and on the reverse side should indicate the company’s Deputy Human Resources Manager’s signature and date of employment,” the release said.
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