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Compensation is due
Dear Editor,
In the middle of March 2013 the Guyana Telephone and Telegraph Company (GT&T) made a new introduction in the form of Mobile Money. From what I understand, during the introduction of Mobile Money there were some disruptions with the wireless mobile internet which for some customers including myself, lasted well over two weeks.
I would want to assume that the GT&T network is back to normal. I renewed my subscription and over the last two weeks I have not noticed any disruption in the mobile service. What I would like to know is given the fact that during the month of March for over two weeks thousands of consumers were affected and now I will want to believe that things are back to normal what plans, if any, does GTT have to compensate us for the down time that we suffered intermittently.
Can someone from the GT&T care to shed some light on this because I can recall that some time back, the other network had experienced a similar situation as GT&T and they compensated when their operations were back to normal.
Randy Persaud
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