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GRA system back up and running
…brokers, Sattaur differ on residual effect
All is now well at the Guyana Revenue Authority following last week’s scare in that something was amiss with the Total Revenue Integrated Processing System (TRIPS).
This newspaper had previously reported that the TRIPS system had crashed but subsequently learned that the software was in no way in any danger. Rather, the problem rested with the hard drives that stored the information.
Commissioner General of GRA, Khurshid Sattaur
This newspaper has learnt that two of the five hard drives crashed and had to be sent overseas for the information on them to be recovered.
The system has since been put back into operation.
When contacted yesterday for an update Commissioner General of GRA, Khurshid Sattaur, said that his staff was working expeditiously to ensure that the backlog that ensued during the period the TRIPS was being adequately dealt with.
Customs brokers were yesterday fuming that ever since last Tuesday when the system went down they were not able to do any work given that shipments could not be cleared from the wharves.
Sattaur, however, vehemently denied that this could have happened since there were two systems in place that would have avoided such an occurrence.
He noted that there was one that was responsible for any backlog and another for the current transactions.
Mr Sattaur, in a statement on Saturday, acknowledged that “the GRA’s computerised systems have been experiencing difficulties”.
He asked the public to be patient with the entity while it worked to resolve the problem.
Sattaur emphasised that in the interim, the GRA has put measures in place to serve the public wherein declarants that are in possession of Payment Receipts or Assessment Notices are being asked to present the documents with some form of identification at the Revenue Accounting Section of Customs House.
He also urged declarants who have not received Assessment Notices for their lodged declarations to present their lodgment slips to the Entry Processing Unit – Query Desk to confirm the status of their entries.
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