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Gov’t addressing passenger complaints about North West ferry
, Passengers disembarking the MV MA Lisha (Gov’t addressing passenger complaints about North West ferry)
Kaieteur news – In response to mounting concerns about the MV MA Lisha, which serves the Georgetown to North West District route, the government has pledged swift action to address passenger complaints and improve service quality.
Minister of Public Works, Juan Edghill visited the Kingston Goods Wharf on Tuesday to speak directly with passengers about their concerns. He was accompanied by senior management from the Transport and Harbours Department (T&HD).
Among the issues raised were reports of theft and pilferage on the vessel, unsanitary conditions leading to an unpleasant stench, and malfunctioning air conditioning. Passengers also expressed frustration with prolonged delays in retrieving goods after docking.
Minister Edghill promised immediate action, including holding negligent crew members accountable and imposing financial penalties on those responsible for stolen items. He emphasised that while the government has invested substantially in modernising the fleet, some T&HD staff need to improve their management approach to align with these advancements and ensure operational standards are met.
Minister of Public Works, Juan Edghill engaging persons waiting to retrieve their goods from the MV MA Lisha
“We must not only buy things and build things; we must care things and manage things for the benefit of the people because whenever the government does something, any intervention of the government, the beneficiary must be the people of Guyana,” the minister stated. The minister assured passengers that the government is committed to addressing these issues promptly and ensuring the new services meet public expectations. Further discussions with the vessel’s crew are expected soon to address operational shortcomings.
(Gov’t addressing passenger complaints about North West ferry)
- Kingston Goods Wharf, MV Ma Lisha, North West District route, Transport and Harbours Department (T&HD)
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