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Deeds Registry and Land Court Registry must learn from other registries, improve service

Nov 09, 2023 Letters

Dear Editor,

I withheld penning these few lines for a long time hoping that the Deeds Registry and Land Court Registry would get their act together and improve their customer service. That’s certainly not forthcoming and I can no longer withstand the pressure of my experience nudging me to bring this to the attention of your readers.

Editor, in the interest of the preservation of the psychological stability of the members of the public, I hope to initiate positive changes at those agencies through this publication. I am first and foremost a member of the public, but I am also an attorney-at-law. In my professional capacity in particular, I had numerous interactions with the Court Registries in Guyana, especially the ones located in Georgetown.

Let me give credit where it’s due. I applaud the customer service of the Land and Commercial Registries. The members of staff seem to appreciate that they are dealing with members of the public regardless of who they may be. They appear to understand that while they are ‘experts’ of the system in which they are employed, members of the public are ‘novices’ and depend on their expertise and guidance. Those members of staff are cordial and patient. Whether they are fatigued, hungry, or not in a good mood, they have somehow harnessed the skill of camouflage.

However, over time, I have concluded that the Deeds Registry and the Land Court Registry have not received that memo because they are quite the opposite. One can immediately suffer from stress, hypertension, and psychological trauma when interfacing with those agencies. This shabby service to the public must end now. It is unbearable and no effort must be spared to correct it forthwith. I believe that the memo or standard operating procedures guiding the Land and Commercial Registries must be immediately implemented at the Deed Registry and the Land Court Registry. They must act with professionalism and serve the public well to avoid continuous psychological shakiness they often inflict on their customers.

Yours sincerely,

Excellence Dazzell (Mrs.)

Attorney-at-Law

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