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Citizens can now switch networks and retain phone number 

Oct 24, 2023 News

Kaieteur News – The Public Utilities Commission (PUC) Guyana said that the major telecommunications providers here are closer to implementing the Number Portability system, where consumers are allowed to switch networks and retain their mobile numbers.

In a joint press release the PUC, GTT, Digicel, and ENet said that Number Portability will provide consumers with the freedom to switch telecommunications providers whilst retaining their existing telephone numbers.  The release stated that the implementation of Number Portability is indeed a transformative step towards enhancing the telecommunications experience for all Guyanese. “It empowers consumers and businesses by putting them in control of their telecommunications choices, and this will herald a new era of innovation and customer-centric service within the telecommunications industry,” the statement added.

According to the release, GTT, Digicel, and ENet are committed to ensuring a seamless and efficient Number Portability process, noting that each company will provide comprehensive information and support to guide consumers throughout this transition.

“The PUC, as the regulatory authority will continue to oversee the implementation of Number Portability and the Commission will ensure that the process adheres to established guidelines and standards, whilst performing its usual mandate to balance the interests of the consumer and that of the telecommunications Service Providers to ensure that their financial viability and competitiveness are maintained,” the statement added. According to the release, the operators are about to enter a final testing period before the launch of number portability.

As part of the launch process, the PUC, GTT, Digicel, and ENet wish to assure the Guyanese consumer that we intend to educate and inform on the necessary processes, obligations and allay any potential concerns. Please stay tuned to all forms of publication media for further updates.

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